Return & Refund Policy

Last Updated: 9/6/2026

1. Return Eligibility

Because we deal in food and consumable goods, we do not accept returns on any opened or used products due to hygiene and safety protocols. You may return unopened products in their original packaging within 7 days of delivery.

2. Damaged or Defective Items

If you receive a damaged package or a defective product, please contact us within 48 hours of delivery. We will require photographic evidence of the damage. Once verified, we will dispatch a replacement order completely free of charge or initiate a full refund.

3. Cancellations

You can cancel your order within 12 hours of placing it, provided it has not yet been dispatched. Once an order is handed over to our courier partners, it cannot be cancelled.

4. Refund Processing

Refunds for cancelled orders or approved returns will be processed within 5-7 business days. The amount will be credited back to the original method of payment (Credit Card, Debit Card, UPI, or Bank Account).

5. How to Initiate a Return

To initiate a return or report a damaged product, please reach out to our support team:

Email: care.borntocrave@gmail.com
Phone: +91-7982225446